1. Introduction
Syntable respects your privacy. This Privacy Policy explains what we collect, how we collect it, why we use it, who receives it, and how we protect it when you use our website, web application, iOS application, backend services, and related features.
2. Data We Collect
- Account Data: We may collect your email address, name, profile information, authentication metadata, and account identifiers when you register, sign in, or contact us.
- User Content: We collect and store content you choose to add to Syntable, including notes, selected note text, PDFs, extracted PDF text, prompts, chat messages, uploaded audio files, recorded audio files, audio transcripts, YouTube URLs and transcripts, attached note references, generated summaries, flashcards, quizzes, AI edits, study materials, exports, and other materials you create or request in the Service.
- Subscription and Diagnostic Data: We may collect product IDs, subscription status, entitlement status, renewal or expiration information, restore-purchase status, invoice or receipt references, billing provider metadata, usage data, logs, crash reports, device information, and related diagnostics. Syntable does not store full credit card numbers.
3. How We Collect It
You provide this information directly when you type prompts or chat messages, create notes, upload or record files, submit YouTube URLs, or contact us. We also receive data through account sign-in, subscription flows, sync, and backend processing when the Service stores, formats, transcribes, or generates content for you.
4. How We Use It
- Create, authenticate, and sync your account across devices.
- Store and display your notes, generated study materials, chats, and exports.
- Extract text, transcribe audio, process YouTube transcripts, format content, and generate study sessions from content you submit.
- Process AI requests you choose to make, including note generation, summaries, flashcards, quizzes, AI edits, and chat responses.
- Provide subscriptions, entitlement checks, restore purchases, billing support, account support, and usage-limit enforcement.
- Detect, prevent, and troubleshoot fraud, abuse, security issues, and technical problems.
- Analyze usage and diagnostics to improve reliability, performance, stability, and product experience. We do not use AI-related user content for third-party advertising or unrelated profiling.
5. Third-Party AI Providers
We share only the content needed to operate the AI feature you requested. Google Gemini is used for text-based AI generation, formatting, study tools, AI edits, and chat responses. OpenAI Whisper is used for audio transcription.
- Google Gemini: Depending on the plan and configuration used, Google may handle prompts, uploaded content, and generated output under the Gemini API terms. Google's terms state that paid Gemini API services do not use prompts or responses to improve products and retain them only for limited safety, security, and legal purposes, while unpaid services may use submitted content to provide, improve, and develop Google services and may involve human review.
- OpenAI Whisper: OpenAI's privacy policy describes how it collects, uses, discloses, and retains data for its services, including content, usage, device, and log data. We send only the audio and limited metadata needed to transcribe your request.
See the provider terms and policies here: Google Gemini API terms and OpenAI privacy policy.
6. Provider Handling
Syntable uses the third-party AI data only to provide the feature you requested, maintain service functionality, troubleshoot issues, enforce usage limits, and protect the Service from abuse. We configure provider settings where available to avoid using customer API data for training generalized public models.
7. Third-Party Services
We also share limited information with trusted providers as needed to operate Syntable:
- Cloud Infrastructure: We may use Firebase, Google Cloud, or similar infrastructure for authentication, databases, storage, backend operations, and security.
- Subscription Management: We use RevenueCat to manage subscription entitlements, product IDs, purchase status, renewal or expiration status, and restore purchases.
- Payment Providers: iOS purchases are processed by Apple through the App Store. Web purchases may be processed by Paddle. These providers process payment details under their own terms and privacy practices.
- Analytics and Diagnostics: We may use basic analytics, logging, or diagnostic tools to understand app stability, performance, and feature usage.
8. Retention and Controls
Syntable stores content only as needed to provide the Service, maintain accounts, support subscriptions, troubleshoot problems, and meet legal obligations. You can delete your account from account settings in the app or web dashboard. After deletion, we remove your personal account data and User Content from active systems, subject to backups, security, fraud prevention, billing records, legal obligations, and reasonable technical limitations. We do not sell your personal information or use it for cross-app tracking.
9. Data Linked to Your Account
Account information, User Content, subscription status, identifiers, usage data, and diagnostics may be linked to your Syntable account when needed to provide the Service, maintain subscription access, sync data, support users, or troubleshoot issues. We do not sell your personal information, and we do not use your information for third-party advertising or cross-app tracking.
10. Data Security
We use reasonable technical and organizational safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is fully secure.
11. Children's Privacy
Syntable is not intended for children under 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, contact us at: angelnavasdesign@gmail.com.